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Troubleshooting

Troubleshooting

Quick solutions for common problems with Civilization VII Game Control Suite.

hotkeys focus game macOS Accessibility AppleScript controls GPU VRAM N/A ping network Steam launch Show Desktop windows audio Windows screenshot

Civilization VII Game Control Suite

10 documented problems

The key does nothing

hotkeys focus game
Solution

Make sure Civilization VII is running. Enable Focus Civilization VII, verify that the configured shortcut matches the in-game control, and try a delay of 100-300 ms.

Hotkeys do not work on Mac

macOS Accessibility AppleScript
Solution

Grant Stream Deck access under System Settings > Privacy & Security > Accessibility. Quit and reopen Stream Deck after granting permission.

The game does not receive the shortcut

hotkeys focus
Solution

Make sure Civilization VII can accept keyboard input at that moment. Close modal screens or the Steam overlay, and increase the delay if focus reaches the game too late.

I changed the in-game controls

controls hotkeys
Solution

Edit the action in Stream Deck and capture the new hotkey. The plugin sends the configured shortcut and does not read Civilization VII settings automatically.

CPU and RAM work, but GPU displays N/A

GPU VRAM N/A
Solution

CPU and RAM use operating-system sources. GPU usage, GPU temperature, and VRAM require a compatible source, normally NVIDIA nvidia-smi on Windows. They may display N/A on macOS.

Network Ping displays N/A or fails

ping network
Solution

The action pings 8.8.8.8. It can fail without internet access, when a firewall blocks ICMP, on filtered corporate networks, or when the ping command times out.

Launch does not open Steam

Steam launch
Solution

Confirm that Steam is installed and the operating system opens steam:// links. If Steam opens without launching the game, verify that Civilization VII is installed for that account.

Show Desktop minimizes or hides more than expected

Show Desktop windows
Solution

Review the Show Desktop settings. Set Other windows to Do nothing if you only want to act on Civilization VII. The action never closes other applications.

Volume Mixer does not appear

audio Windows macOS
Solution

On Windows, try opening the mixer manually from Sound settings. On macOS, the action opens the Sound panel because the operating system does not provide an sndvol-style per-application mixer.

The screenshot is not saved

screenshot Steam
Solution

The action sends F12 by default. Check the Steam screenshot shortcut, screenshot folder, and whether the Steam overlay is enabled for Civilization VII.

Problem not resolved?

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