Terminal_Support
Direct communication protocol with the lab's technical core.
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Our team reviews messages Monday through Friday, from 9:00 to 18:00 (CET).
How do I install a Lab plugin?
Published products are installed from Elgato Marketplace, normally through the Stream Deck app. A listing marked in review or in preparation is not yet available to install.
Do you offer refunds?
Refunds are handled through the Elgato Marketplace following its official policies. If you have an issue with a plugin, contact our technical support first so we can try to resolve it.
Do plugins work on Mac and Windows?
Compatibility varies by product. Check the operating systems, Stream Deck versions and compatible devices stated on each listing.
How do I update my plugins?
New versions are distributed through Elgato Marketplace when available. Frequency and scope depend on each product and release.
Can I use a plugin on multiple devices?
Check the license terms on the official Elgato Marketplace listing. This website does not promise a device allowance beyond the terms shown there.
What do I do if a plugin doesn't work?
First, make sure you have the latest version of the Stream Deck software and the plugin. Restart both. If the problem persists, check our troubleshooting guide or contact technical support.